I am so frustrated with Apple right now. I want to take my iPod Touch and toss it in the garbage.

It's not even a year old yet. We had two third gen iPod touches: my husband and I upgraded to fourth gen, and we gave our third gen to our children. They all worked perfectly... until I upgraded to iOS 5.0. At that point, my iPod started to act funny. I couldn't keep an app open at all, not even the ones native to the Touch - like Safari, videos, YouTube, and even the Settings folder. My battery life is abysmal: it will drain the battery in about an hour. I have reset it, reloaded, wiped it clean and put everything back on from backups, even taken it to the Apple Genius Bar - nothing has worked. It's now on iOS 5.0.1, and still doing the same thing.

I'm out of my 90 day phone support warranty, but still within my year warranty. I cannot login to Apple's online technical support because it's asking me for a question that I have never set up. The screen asks for my birthday, and then it asks for a question and answer. No drop down box for the question. If I type in a normal question that I may have used, it says question not found.

Apple, I'm at the end of my rope. My iPod Touch is very important to me: I use it like a laptop. I check work emails, I watch movies, listen to music, surf the Net: I've even done work from it. It is the perfect size to fit in my purse. I have three other people who have perfectly working iPod Touches who refuse to upgrade to the newest version because of the problems I've encountered. In my experience, Apple falls at the far end of the Customer Disservice category. I want answers: I want help: I want my iPod fixed.

Apple? Are you listening?