Listening to a call: customer was asking about the price of an item. He said he was placing an order, and the price was just a little bit off. Turns out that was an understatement.

Next thing, I hear the CSR yell, "WHOO!"

I know at that point that it's bad. I was right. She asked the customer to hold, then went and had a talk with her supervisor.

The customer wanted to order one tray of sponge gauze. One tray. The price?

$2,048.16.

When did we start selling platinum sponge gauze?