Dude! You're going to... Wichita???

http://consumerist.com/5320315/ups-sends-your-monitor-to-gladys-in-wichita-dell-tells-you-to-pick-it-up-you-live-in-boston

This poor guy. He ordered a Dell monitor to be shipped to him in Boston. That's in the North East. The monitor was shipped to someone named Gladys in Wichita. That's in the Midwest. These two locations are over 1,600 miles apart.

This is a classic example of the good old pass the buck strategy. UPS tells the guy to call Dell and have the package forwarded: Dell says they don't do that, and it must be UPS's fault because Dell has the right address on file. UPS then asked him to come pick up the package at their service center. In Wichita. Remember, this guy's in Boston. UPS then helpfully changes the status to, "Receiver will pick up at UPS facility." Apparently, someone from Dell called UPS and told them that he would be picking up his monitor.

He is right in stating that the shipping difficulties are not his problem. Instead of passing the buck, Dell should have shipped him a new monitor and worked with UPS to get the original one back. But they didn't do that. They played this stupid game and left the customer hanging in the middle.