In a call center, the customer is always right, whether they are or not. However, my husband found this website: it proves that, no matter how right the customer is, they're still wrong. We just can't tell them that. But we'd like to. Occasionally.

http://notalwaysright.com/

Oh, my dear God.

From here - http://www.foxnews.com/story/0,2933,433824,00.html

"GUATEMALA CITY, Guatemala — An armed man in a jealous rage took 42 hostages in a Guatemala City call center on Monday and released them unharmed and turned himself to police after a five-hour standoff, police said.

National Police spokesman Donald Gonzalez said Luis Escobar, 29, overpowered a security guard at the 24/7 Call Center and took his gun late Monday.

Police officer Miguel Tzoc said Escobar was in a jealous rage over a former girlfriend who worked in the call center.

Escobar first released 40 hostages but kept his former girlfriend and her new boyfriend. He released the couple 10 minutes later and turned himself in to police."

Let's keep these guys in our prayers. This is a nightmare: thankfully, they're all unharmed physically. I've worked in 24/7 call centers with only one security guard, and there is no possible way that one guard can be everywhere at once.

I experienced memorable customer service today. I wish I could say it was a good experience.

We stopped by Sonic on the way home because my mother in law wanted a milk shake. I had gotten an email a while back about a Jr. Banana Split, so I wanted to try that.

My husband was ordering, and he ordered the shake. Then he said, "I want a Jr. banana split, and..." Then the voice came back and rudely stated, "We don't do Jr. banana splits." He got the shake for his mom, but I changed my mind about getting anything.

I have a long memory when it comes to customer service. I will go out of the way to go to one certain McDonald's because their customer service is that good. I tend to avoid the hometown location because I'm always greeted with long lines and horrendous customer service. So, this particular Sonic is not only getting a nasty letter, but they have lost my business. All because the person behind the speaker was rude and interrupted my husband.